TO-U is customer-oriented and focuses on providing prompt and all-round services to our customers. Our target is to help customers to solve all problems they may have. We will keep improving our service system and keep our customers satisfied. If you have any problems or suggestions, please feel free to let us know.
Our Overseas Service Policies:
1. We provide a full 18-month warranty and a long-term on-site paid service.
2. Within the length of warranty, for product quality problem, the component replacement and expressage are free of charge. However, if on-site service is needed, travelling expense, accommodation and service charge will be paid accordingly.
3. As for products which are out of warranty, or problems caused by wrong operation or repair without authorization, charges are collected as below:
a. Engineer's round-trip tickets.
c. Service charge: USD 200/day.